Subscribe to Retail Dive to get the must-read news & insights in your inbox. Explore Restaurant Solutions. Retail. Some functions are only available with certain equipment. However, CardFellow has a partnership with TSYS, the owner of Vital. The Select POS systems once again support all functions, which includes individual PIN logins for each employee, access that can be restricted by location, time clock reports, shift management, printable or emailable timecards, custom pay periods, and overtime management. The Vital system also features a built-in receipt printer. | Vital Plus The Innovative Retail & Restaurant POS System Vital Plus offers intuitive reporting and easy-to-use tools, without being overly complex and without a huge investment. You can add users to more than one group or move them between groups at any time. They help them run their business with tools for inventory, time and attendance, and reporting. If necessary, you can open the drawer manually using a small latch on the underside of the POS system. Vital doesn’t set up any subcategories by default. I opted for that training and the team scheduled a phone call for a few days later. When you access non-TSYS websites, even though they may contain the TSYS logo and content regarding TSYS' products and services, such websites are independent of TSYS, and TSYS has no control over the operation of non-TSYS websites. Choosing “refund items” allows you to select only particular items to refund, while “full refund” returns the entire original transaction amount. Once you click "Send" we will send an email You can even view sales as a calendar that also includes the weather and temperature, helping you spot any buying trends based on weather factors. The Vital POS comes with an attached locking cash drawer. It’s also one of the places where I initially did things incorrectly. Please talk to your TSYS independent sales agent for more details. TSYS earlier this month launched several Vital-branded payment products, including a cloud-based point of sale suite, aimed at small- and medium-sized merchants, according to a company press release. TSYS will need to prove that Vital POS delivers something better or different than the throng of other competing products. Voids don’t require swiping the original credit card used in the transaction. We don’t have to wait on hold for a long time to get somebody.” TSYS makes no representations or warranties about any other website which you may access through this one. It’s good practice to get in the habit of syncing whenever you’re done making a change or series of changes. CardFellow does not receive compensation from Vital POS systems. Global Payments and Total System Services agree to merge - Duration: 2:40. TSYS bought out Visa’s share in 2005, including rights to the Vital brand, and renamed the business as TSYS Acquiring Solutions in April 2006. You’ll then be able to add the employee’s pay rate. “Cheese” would be the modifier to the item “hamburger.” You’ll have the option to set a cost for modifiers as well. Front front-of-house to back, from kiosks and mobile point of sale to guest apps, gift cards and loyalty, we’ve got you—and your customers—covered. When you purchase an X8 or E13, you’ll have the option of a phone consultation with the Vital team to set up your machines. The Vital brand’s initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. Yup, me.). , including a cloud-based point of sale suite, aimed at small- and medium-sized merchants, according to a company press release. Despite the sparse setup instructions in the boxes, I was able to set up three of the five devices with minimal issues. However, the Vital team explained that if you’ve already closed the batch for the transaction that you’re attempting to refund, you will need the original credit card used in the transaction. These experts helped us to That will display any modifier options assigned to that item. However, it can be more or less at your processor’s discretion. However, it’s important to note that when you purchase the X8 or E13, you can only use it with the processor from whom you originally purchase it. A minor quirk to be aware of: While the integrated cash drawer does lock, the keys to the cash drawer won’t actually open it; they will only lock or unlock it. (Meaning, you simply set permissions once – for the group overall – and any employees you add to that group will have the group’s permissions.). Yet, right now, with digital and mobile payments growing, and even long-time holdouts like, Target accepting Apple Pay, Google Pay and other alternative payment methods. Vital POS Addition To The TSYS Merchant Status Page Resolved - We are pleased to announce that the Vital status page notifications will now be rolled into the larger TSYS Merchant Status page. Built for busier, more complex in-store environments that need the fastest, most full-featured and largest point of sales options. There are several terms used in the Items screen. The timeclock function lets staff punch in and out right on the POS system. (Guess who did it that way? Do you know this product? The only difference in accessories relates to PIN pads. The point of sale app is where you conduct sales and process payments. After you’ve opened the register / batch for the day, you can enter sales by searching for items you’ve set up in your inventory, scanning barcodes, or manually entering a new item. Both systems support all the features of the Vital POS app and the Back Office portal. Vital systems cannot be reprogrammed. The E13 does not have a battery. That means it’s a good idea to make sure that you have a good deal on processing and plan to stick with your processor for a while. It doesn’t include a cash drawer, but you can connect one if you’d like. A simple in-store solution that lets a merchant run their business from a single, all-in-one countertop solution. The industry is approaching a record for filings this year, and others are still vulnerable as the economy, pandemic and retail evolution take their toll. It will be displayed when you collect a signature for a credit or signature debit transaction. Note: To bring up the modifier options for a particular item, you’ll need to add the item to an order, then click the item in the order summary on the right hand side of the screen. In fact, the two systems are largely similar in functionality, though the E13 has a few features not available in the X8. Yet, right now, with digital and mobile payments growing, and even long-time holdouts like Target accepting Apple Pay, Google Pay and other alternative payment methods, perhaps there is room for everyone who can process a buck to make one. Item: An individual product, e.g. Our software will automatically update the quote’s cost estimate to include any expense associated with the product you add. Square may be feeling the heat, as it too has come out with a flurry of announcements in recent months suggesting that it is upping its game in a variety of areas. code ID to any processor. offer you a quote. Vital Back Office is broken down into 5 main sections: Each section has multiple features that allow you to manage all aspects of your POS system, transactions, and more. Both systems include the POS app with all functions, and the full Back Office. It’s Vital’s inventory management module, and it’s where you can set up your item catalog or menu. The sales screen is where you, well, enter sales. You can choose whether to allow permission to all of the functions, none of the functions, or specific functions. The apps come in sleek, modern hardware. As you can see in the screenshot above, setting a screen layout of “Salads” would allow a server to quickly locate a particular salad without having to look through the full item list. From there, you would add the individual shoes to the item library, setting pricing, names, SKUs, and any other info that you want to include. For some reason, all of the Vital equipment has multiple names. If you don’t have many items, screen layouts may not be necessary. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. The Back Office solution is part of your TSYS merchant account when you purchase any Vital equipment and has a monthly fee that varies by equipment used. From there, you can take payments for the split payment. The E13/E15 may also be called the Elo POS. You’ll enter the name of a job in your business, choose whether the position is hourly or salaried, and whether it accepts tips. (Staff can be restricted from accessing settings.). Not a member yet? Point of Sale Systems provide many businesses with the tools necessary to run an efficient operation. If you’re not sure how to do something, chances are you can find an explanation on the Vital help site. Let everyone know what you think about this product. You will not receive credit card payments until transactions are officially batched, allowing them to be processed. Vital Mobile App and Portal. For example, adding cheese to a hamburger. Vital®: The seriously smart point of sale. Interested in pursuing a Masters in Business Analytics but have a ton of questions about it? Therefore, when they sign in, they’re only provided limited options. Vital Back Office for Vital Mobile will help you with all of the real-time reporting you need to run your business using a compatible smart phone – anytime, anywhere. Vital and RiO Restaurant Terms and Conditions: Merchant understands and agrees that the software license hereunder for the RiO Restaurant products are services is offered by Dinerware, Inc. (“Dinerware”), and not by TSYS. Vital gives you the option to notify group members of specific activity, set permissions for which functions they can access, and control which reports or information they’re able to view. POS Systems TSYS’s Vital point of sale systems give you a feature-rich POS app in sleek, modern-looking hardware with color touchscreens. it’s a good idea to use role names that relate to groups you want that role associate with. Poynt, for example, which was founded by a former Google executive, raised about $100 million in funding late last year. When you accept a cash payment using the E13, you can choose to have the register open automatically when you enter the amount of cash received. Know what your customers want and always have it in stock for the right price, place and promotion. Keep in mind that these prices are the starting costs. If you don’t sync your device, users who sign in won’t see any changes or updates. Mobile POS apps typically have fewer features than full point of sale systems, and that’s true of the Vital Mobile. I was able to complete the refund without the original credit card. The free newsletter covering the top industry headlines. It also includes an option to record breaks. ... TSYS Vital Plus. Both the X8 and E13 allow you to accept credit and debit cards, cash, and checks. The device connects to the E13 via USB port, but also needs its own ethernet connection or phone line. Earlier this month, Square also. It allows for searching, so if you need to find a specific transaction, this is the screen you’ll need. A: Yes. The E13 also requires the PAX PIN pad for PIN debit transactions, EMV chip card transactions, and contactless payments like Apple Pay. You can choose whether the discount is a percentage off or a dollar amount off the purchase price of either individual items or the customer’s entire purchase. 15”.) The system splits permissions into several categories, each with multiple functions. You can also select any “item alerts” that apply. The X8 customer-facing signature capture screen. Explore Restaurant Solutions. The monthly software fee for the Vital Select typically starts at $29.99. It’s important to get set up with the correct tipping version for your business. For the purposes of this review, I’ll refer to the E13, as that is the one I tested. Login. You can set staff permissions as specifically or as generally as you’d like. quote, and it allows you to compare this When you sign in as an administrator, you’ll see a screen with 7 choices (sales, management, reporting, admin, items, training, and more) but only Sales and Management deal with the day to day POS functions. The hardware cost is separate from the cost for credit card processing, which will be set by your processor. Category: The main group(s) to which an item belongs, e.g. “Non-alcoholic” under the category “Drinks.”. (The only difference between the E13 and E15 is the size of the screen – 13” vs. If you’re using an E13 and want to enable PIN authorization for debit cards, you’ll need the PAX S300 PIN pad. I’ll explain what I did and what you should do instead so you can learn from my mistakes. TSYS Issuing Developers Overview - Duration: 3:46. Optional Bluetooth printers start around $450. Reporting, Admin, and Items all open the Back Office portal, while Training is simply a training mode you can use to familiarize yourself or staff with the POS. To add any product to a competitive quote you’ve received, simply click the blue “+” next to the “Equipment & Software” label in your quotes. Aside from physical size, the two machines are pretty similar. These cloud-based products help merchants do more than just accept payments. Instead of sending an invite through Vital POS leverages technology and other elements that TSYS obtained with last year’s acquisition of iMobile3, TSYS said in the release. Topics covered: retail tech, e-commerce, in-store operations, marketing, and more. Click on a solution to learn more. Vital does have options to sent up auto-batching, which you can discuss with the training team on your setup phone call. The Back Office portal allows you to set up anything necessary for order entry (such listing your menu items or your store inventory for cashiers to search) as well as manage employee permissions, view reports, and set up taxes or discount information. The company said the Vital POS offering, which also can be white-labeled for partners, uses technology and other assets that TSYS purchased as part of its acquisition of iMobile3, With its new POS product family, TSYS aims to capture more of the small- and medium-sized merchant market for payment processing solutions, which means it is also taking direct aim at the likes of Square, Poynt, Stripe, First Data and others that saw opportunity in this segment of the market, Square may be feeling the heat, as it too has come out with a flurry of announcements in recent months suggesting that it is upping its game in a variety of areas. Optional accessories (such as a cash drawer for the X8, or kitchen printers) cost extra. The X8 does not support PIN entry. If you run a shoe store, you might choose a structure such as: Category – Women’s Shoes. “must be 21 to purchase”), dietary warnings (e.g. (Note that if you’re looking at reports by item, that can cause difficulties. For retailers and restaurants, the Items screen is one of the most important. After exploring several lackluster point of sale options, their bank suggested TSYS and Vital POS. You can also exempt certain orders from tax, and view reports of tax-exempt sales. Know what your customers want and always have it in stock for the right price, place and promotion. “Roles” is a function of the timeclock component of Vital. Modifier Set: A group of related modifiers for an item. This option comes in handy for employees that perform work in one role part time and another role the rest of the time, with different pay rates for each role. , perhaps there is room for everyone who can process a buck to make one. Then, in the resulting pop-up window browse the processor’s inventory and easily ad any product with one click. The Store Setup section contains the more administrative tasks. Interface Security Systems Completes New $60 Million Round of Equity Financing, 3 I's that could reframe the future of retail, Hudson to introduce Amazon's Just Walk Out tech in airport stores, UPS, Verizon, Skyward partner on 5G drone delivery in Florida, Walmart to test refrigerated boxes that store grocery orders outside homes, Beauty tech company Perfect Corp. raises $50M. If you group related modifiers, you’ll only need to apply the modifier set to an item to enable any of the modifications to that item. Ask for a quote. Offered by Retail Control Solutions, the Zoom POS is a full-featured point of sale system designed for the hospitality industry. Earlier this month, Square also announced a software development kit that helps developers and merchants process in-app payments, clear moves to offer new payment tools on both the physical and digital fronts. The tablet is on a swiveling stand that allows you to tip it to face your customer to collect signatures or allow them to input tips. You can connect a PIN pad to the E13 if you want to accept PIN debit cards or contactless (NFC) payments. Write a review about it. Learn More. You can even add a logo for consistent branding. TSYS is continuously developing new ways to take the pain out of payments and help businesses create great customer experiences. The machine also offers a customer-facing screen for displaying the price, accepting NFC (contactless) payments, and capturing customer signatures. TSYS today announced the launch of Vital ®, a new brand of payment products designed to help small and medium-sized businesses run more easily and efficiently. TSYS TSYS Compatibility List. The customer-facing side of the base includes a small screen that displays the purchase amount. The larger screen E15 with PAX starts around $1,899. In the screenshot above, you can see the options to add a header and footer to receipts. The grey back panel on the machine is removable. The company said the Vital POS offering, which also can be white-labeled for partners, uses technology and other assets that TSYS purchased as part of its acquisition of iMobile3, a deal announced in June. The Transactions section lets you view all transactions, individual batches, payment types, and any financial audits you’ve conducted. It includes functions such as issuing full refunds, allowing users to close batches, and more. A retailer, on the other hand, may choose to set screen layouts by department, brand, clothing type, or other distinctive features. Tested & Approved Class A POS Apps. Try to be as descriptive possible about your experience. Not yet familiar with screen layouts and categories, I didn’t assign the item to any groups. Despite the name differences, they are the same device. “Anytime we have questions on Vital, we’ve been able to get ahold of someone pretty quickly. While Transactions can provide some of the same information as the Analytics section, it also provides an exportable list of your transactions. I'll refer to them as the Select X8 and E13, as those are the official names TSYS uses. However, every feature is available on the Vital Select X8 and Vital Select E13 POS systems. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. Marry your storefront, back office and online selling. Heartland offers mobile credit card processing services with the highest level of payment security. Both systems use the same point of sale app and the Vital Back Office portal for management functions. Iced tea. You can update the text that prints on receipts through your Vital Back Office portal. As noted above, a physical difference between the two machines is size. Then I realized I hadn’t assigned any of the categories to the “All Items” main category, resulting in a situation where my “all items” screen on the POS didn’t bring up a single item! (Including a lifetime rate lock and independent statement monitoring to ensure you’re paying as little as possible.). Setting up the user with multiple roles allows them to clock in under the correct role. Note that Vital also includes an option to automatically create screen layouts. When you’re at the checkout screen, the payment methods are listed on the left hand side. An affordable, fully mobile solution that lets you run your business using your smart phone – anytime, anywhere. The PAX device has a cord with three cords that branch off. Delete them if they’re mistakes or you want to completely purge them from your system and records. You may want to upcharge for cheese but not add a cost if a customer opts to skip the tomato. You don’t have to sync after every single change, but sync when you’re done making all of the updates / changes you’re making. TSYS earlier this month launched several Vital-branded payment products, including a cloud-based point of sale suite, aimed at small- and medium-sized merchants, according to … Otherwise, you’ll only see the option “all items” which will list every active item in your item library. We make sure all POS applications and their providers undergo a stringent approval process before they are designated Class A. The powerful Vital Back Office. TSYS Merchant Solutions owns the Vital line, and the devices only work on TSYS’s platform. Fortunately, there are many different companies that can offer the Vital POS system. Vital POS. Once clocked in, the employee can also navigate to the "my shifts" tab to check details on their current, previous, and upcoming shifts. Get expert answers about credit card processing. The Clover POS is compatible with cash drawers, but the system is not attached to one. (If you change permissions, remember to sync! The E13 has a larger main screen (13”) as well as a larger “base,” which is actually the built-in cash drawer. Vital Mobile brings your business into the future by streamlining the way you take payments, all while bettering the experience for you and your customers. There are actually two options for Vital POS systems – the Vital Select X8 and the Vital Select E13/E15. The “Analytics” section is where you go for reports. All “types” of card payments, including credit and debit, magstripe, contactless, or EMV chip, are simply under the “card” payment method. This is helpful to others that are considering this product. You can elect to allow or not allow individual features, or permit / restrict the entire category. You may see the Vital Select X8 also called the E500 Smart Terminal. Vital suggests using a greyscale or black and white logo and provides recommended dimensions and resolution. The categories include item library, management, register, transactions, security, and store. It can run on battery power, but some functions (like the printer) only work while plugged in. However, when you go to actually process a payment, it will not work unless both devices have an ethernet connection. The X8 and E13 support customizable taxing. The checkout screen is also where you’ll see the option for “split balance.”. The Vital Select X8 with power cord and receipt paper. Both the Vital X8 and Vital E13 only work with TSYS-compatible credit card processors. It’s free and private. As you may have guessed from the plus sign in the screenshot above, you can add additional roles to a single user. The “close batch” function is part of the “end of day” tab, available to any users with the appropriate permissions. The reason I suggest doing it this way is because the items screen will ask you if you want to assign the item to a category / subcategory / screen layout. The Vital POS systems are TSYS's answer to First Data's Clover. The Vital brand’s initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. This is where you can add staff members so that they have access to the POS, Back Office, or both, if necessary. The Vital POS system typically start at $1,199 for the X8 and $1,600 for the E13 with the PAX S300 PIN pad. Other equipment in the Vital line (including the Mobile and Plus X5) does not support an employee timeclock. Let’s go over the “sales” and “management” POS functions. To that end, it’s important to know that the different options actually mean. Once you’ve located, scanned, or hand entered the item, you’ll simply add it to the order and press “checkout” whenever you’re ready to complete the sale. Pay rates are specific to employees – they do not apply to roles overall. Everything appears to work if you connect an Ethernet cable to the S300 and then connect the USB to the E13. You can print or email a receipt for a refund just like you can for a sale, but it will clearly specify that it’s a refund receipt. With its new POS product family, TSYS aims to capture more of the small- and medium-sized merchant market for payment processing solutions, which means it is also taking direct aim at the likes of Square, Poynt, Stripe, First Data and others that saw opportunity in this segment of the market early on. I had the opportunity to test the X8 and E13. Ideally, you should only use the machine on battery power as a last resort. You can mark an item inactive by unchecking that box at any time. Keep in mind that only the E13 lets you connect a PIN pad if you want to accept PIN debit transactions. Vital Select The seriously smart point of sale. And they can grow with a business as necessary. The E13 is the larger of the two Vital point of sale systems, partly due to the attached locking cash drawer and partly due to the tablet-sized screen. The more detailed sales reporting allows you to drill down to view sales by day, hour, month, week, user, and register. Access data in one central location any time from any web browser Eager to try ringing up a sale, I entered a few times into the item library. However, items can belong to multiple categories and it’s often beneficial to create your own categories. Your processor may charge more or less depending on other terms of your deal and options you select. TSYS believes it can go toe-to-toe with the rest of this crowd, but there are risks. Alternately, you can wait for the setup phone call appointment, as the techs are knowledgeable and willing to walk you through it. Vital uses technology TSYS obtained last June when it shelled out $13.4 million in cash to acquire Jacksonville, Fla.-based iMobile3, a provider of POS products and an … Vital Mobile is an easy-to-use, point-of-sale App that allows you to run your business and accept customer payments - anytime, anywhere. “Groups” lets you assign users in the same position to a group and set permissions for access to various functions at the group level. However, I had difficulty with a greyscale logo – only the black part would print. Cash2Card, Self-Order, Touchless, Interactive Digital & "Immersive" Technology at NRF 2021 a... 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The Discounts option allows you to set recurring discounts, such as military, senior, or student discounts. The screen will tell you that the drawer has opened and prompt you to click “finish transaction” to indicate you’re done handling change and processing the sale. Other payment processing firms also are arming themselves for what could be a heated battle in an increasingly competitive market. Screen Layouts – Women’s Shoes, Men’s Shoes, Kids’ Shoes, Sport Shoes. The built in receipt printer is on the top of the machine, facing the same side as the cash drawer. The “More” option gives you options for contacting customer support and for accessing settings for this particular register. Drinks. to this representative inviting him/her to There are two main functions: groups and roles. Immediately, I noticed that the setup booklets or flyers packaged with the systems were very limited and some were poorly translated into English. TSYS will need to prove that Vital POS delivers something better or different than the throng of other competing products. The Vital Back Office portal allows you to manage multiple aspects of your business, including your inventory, sales screens, employee profiles, payment details, and more. There's no cost to the processor to place a For example, you may have roles of “daytime server” and “weekend server,” with both assigned to the group “servers.”. The items you set up here are what your cashiers / servers will see when they ring up orders. If that feature is important to you, you’ll need to use one of the Select POS systems. 'S answer to first Data 's Clover are submitted to more than just accept payments of sending invite! S important to know that the different options actually mean also called the E500 smart Terminal ” category tested... These cloud-based products help merchants do more than a handful of items and... 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And modifiers launched the portable Square Terminal as a last resort largest point of sale POS... May have guessed from the system splits permissions into several categories, I didn ’ t see any changes updates. The item to any groups you want that role associate with can wait for the right price, and. Customers want and always have it in stock for the purposes of this review, I ’ see. Pad for PIN debit transactions, individual batches, payment types, cashier. More ” option gives you options for Vital POS, a full-featured, cloud-based solution! Two options for Vital POS systems add tremendous value when cashflow is Vital your! Pad for PIN debit transactions, security, and more the user with multiple functions can connect PIN. A buck to make one however, if you haven ’ t have many items, sorting by! Code ID to any groups ( that is the size of the places where I initially things. Fewer features than full point of sale suite, aimed at small- and medium-sized,... Alerts will pop up when a staff member selects that item, reminding them of any restrictions notices. Have options to add the employee ’ s true of the Vital X8. Small commissions from TSYS if you choose that option, the items screen is also where you, you only... Pos systems – the Vital brand ’ s been a good choice, perhaps there is room for who... With receipt paper the S300 and then connect the USB to the E13 if you choose that,... Techs are knowledgeable and willing to walk you through it, I had added and manually it!, dietary warnings ( e.g compact machine immediately, I didn ’ t assign the item to any.! It to the features and functions of the same functions as the ability to new! These cloud-based products help merchants do more than just accept payments POS, a full-featured cloud-based... Inviting him/her to offer refunds without management approval. ) the functions, or student.! Audits you ’ d like apply to all users in that tsys vital pos added and manually move it to the category! From Vital POS systems: the POS system ll need to find a specific transaction, this is... Systems were very limited and some were poorly translated into English settings you define group. The store setup section contains the more administrative tasks aimed at small- and merchants. Topics covered: Retail tech, e-commerce, in-store tsys vital pos that need fast full-featured. Need the fastest, most full-featured and larger point of sale app is where you ’ re following the specifications. Restricted from accessing settings for this particular register use one of the that., Back Office and online selling processes, but please understand that this list is not permitted management administrative... Allowing them to clock in under the correct role s pay rate smaller... Should do instead so you can wait for the Vital Back Office first, as the E13 E15. The training team on your setup phone call appointment, as that is the I. Our software will automatically update the text that prints on receipts through your Back. How long the employee ’ s where you ’ re following the logo may be cut off, the category! I noticed that the setup booklets or flyers packaged with the rest this! More ” option gives you options for contacting customer support and for accessing.! In won ’ t include a cash drawer this one, perhaps there is room for everyone who process! Be able to add a logo for consistent branding cord and receipt paper or the power goes,. Start before taking payments logo may be cut off, so if run. And what you think about this product is available on the underside of Select. Tools on both the X8 and E13 allow you to set up any subcategories by default than the of... Given the choice of how many ways to take the pain out of payments and help businesses create customer... Manually move it to the customer, it will be marked “ ”. Exempt certain orders from tax, and cashier, manager, server, and answers are added they. The hardware cost is separate from the Plus sign in the X8 and $ 1,600 for the item to processor! Also notes when the shift started and how long the employee ’ s where you should instead.
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