Our other choice was to spend $120 per person to get a day pass to a club that we are Platinum members already. The gym was a disappointment. Regards!Adrián RiveraeConcierge & Social Media Coordinator,Dreams Sands Cancun Resort & Spa. The lounge is on the 6th floor, and while nice, we were on the 5th, and was a little bit of a pain to take the elevator. No seaweed and very calm. We arrived in the early afternoon and only waited 20 minutes for our room. Bathrooms need to be redone. At that time the upgrade was $200 … We have stayed at several other Cancun area resorts and keep coming back to Dreams Sands Cancun. The dinner food was mediocre. Blissful Honeymoons & Destination Weddings (www.blissfulhoneymoons.com) We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. To back up, we are Platinum members of Unlimited Vacation Club. On the personnel topic; our hostesses and waiters were terrific. Coco Café – this is a must visit. Beach- The beach was beautiful. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We stayed 5 nights, Wednesday- Monday to take advantage of the direct flights from our hometown. We visited the French restaurant twice it was so good. Geraldo was the perfect waiter and paid perfect attention to our requests.10. The rooms are serviced twice daily, although we did have to call a f… Our room was always clean and fully stocked.The pools are small. So after thinking it over we did spurge on the "Preferred Club" room/package as I wanted the WiFi in the room and since it was $15 a day, it ended up being free with the the Preferred Club. Wow! Dreams Palm Beach quick walk through of preferred club sections. The Cabana also provides shade if desired as well as a comfortable king size bed.8. Such a funny guy. But we did. The lounge area around the pool was pretty crowded. From our point of view there is no need for an upgrade. It was okay, but not the best part of the hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. But I like the extras that it offers for me its the Club Lounge with the free internet access, The Club Pool and Private bar there are very nice its a quiet respite from the … Each has a separate sitting area, bed space, large bathroom with separate lavatory room, and a large veranda with a hot tub(basically a bathtub with jets). There is also a hot tub for Preferred Club guests. We're going to be staying at the Dreams Huatulco the last week of January. Thank you, Armando!Check in / out by Christopher and Roger (preferred lounge).The food was very good especially at Olio, Portofino, Himitsu & Bordeaux. Preferred Club Privileges. The so called private beach area has no monitoring and everyone goes over there, therefore having a hard time finding a chair which people were reserving early in the morning even non members which caused a near fight … What can I say other than this kind sole really takes care of you. The wifi reception was great. Thanks goodness for the exceptional service and beach. The gym......perhaps the worst I've seen. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. He even made it special for us on our last day as we were leaving on Sunday.Himitsu - Captain Raul, servers Arturo & Francesco.Bordeaux - servers Eduardo & GilRomantic dinner – ChristianBuffet – servers Arturo & AlbertoThe preferred beach area and infinity pool – Sandy (amazing service and very professional) & ManuelLobby bar - Laura (extremely generous with her time and very helpful with directions to downtown) and Daniela Entertainment – Tania (always greeted everyone with a big smile and provided us with the day’s activities)Bell Boy – Abraham & MartinezOur room was on the 7th floor and was comfortable if a bit small but who spends time in their room while on holiday. My only complaint is the bathroom in our room- not much privacy and could stand to be updated a bit- but very clean.Overall- I would recommend to anyone looking for a stress free and easy escape from winter weather.More, Appreciable: KtK1On behalf of Dreams Cancun Resort & Spa, we would like to thank you for taking the time to share your kind opinion about your stay with us.We want to thank you for mentioning the points that you think we can improve, and for highlighting the aspects that made this vacation a first class experience.We hope you visit us soon, to continue offering a personalized and unique service. The rest of the booze; not "top shelf" under any definition. I thought our room was in the preferred club section but I have found out that it is not. There was even a large pirate ship that passed in front of the resort and fired cannons. We had no balcony as a very small percentage of rooms have them. But the entire episode left my son feeling he was constantly being watched. The gal was having some stomach pains and my son took her to his room to use the bathroom. Teens ages 13-17 can spend time at the Core Zone Teens Club where they can mingle at the snack bar, enjoy video or table games and partake in various activities throughout the week. Also, does anyone think the preferred club is worth an etra $260 per person? The Italian restaurant was good but long time in between entrees.The Beach grill was very good. Non-club guests are typically up early to reserve pool and beach chairs, making the Preferred Club upgrade worth it for guests who want to sleep in and still get a lounger on the sand (there is no Preferred Club section by the pool). We have visited the Cancun area over 12 times since 2015 and decided that Dreams Sands is our favorite Cancun resort. 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